Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact us at contact@zaasfashion.ae or our chatbox with your order number.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@zaasfashion.ae

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

 Please contact this email  contact@zaasfashion.ae for any urgent queries regarding your refund.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, or damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to exchange the items you received is by returning the chosen items, and once the return is accepted, make a separate purchase for your new items.

Exemptions:

Please be aware that certain products, such as underwear and socks, may not be eligible for refund, cancellation or return. In such cases, we have clearly state the non-cancellation policy on the product page.